Products

P.O. Boxes - We do not ship to P.O Boxes at this time.

Order Cancellation:
Please contact our customer service department if you need to cancel or are refusing your order. A $25 fee will be charged on all cancelled or refused shipments. This is to cover the additional charges incurred by Shipping.

Pre Orders:
All Pre Orders will be paid in Advance, Pre Orders are NON Refundable, No Refunds on Pre Orders, No cancellations on Pre Orders

Returns:
Products purchased from OB's Diecast Planes, Inc. Carry a 7 day money back guarantee for the following 2 reasons only.

1. The product was (Damaged During shipping) 

2. Manufacturing Defect.

 If this is the case and you want to return it for a refund, please follow the instructions below.


VERY IMPORTANT:
Prior to returning any merchandise, you must contact OB's Diecast Planes at 1-210-560-2869

 Between 10:00am – 9:30 pm CST Monday-Friday for a return authorization number.

OB's Diecast Planes will not accept any products returned for a refund without a return authorization number.


All merchandise being returned must be received by OB's Diecast Planes in substantially as good condition as when received (including packing materials, accessories and shipping box) within 12 days from the date of purchase or a restocking fee will incur. Customer is liable for all return shipping and handling charges.

 OB's Diecast Planes does not reimburse for shipping and handling charges.

For your convenience, a pre-paid, return shipping label can be requested when calling to receive a return authorization number. The shipping cost will be deducted from the customer’s refund when the pre-paid return shipping label is used. The amount deducted will be equivalent to our standard shipping cost for the particular item. Any previously paid rebate amount will be deducted from your refund.

Once your return is received and inspected by our receiving department (usually within 48 hours of receipt), we will process your refund and automatically apply a credit to your credit card or the original method of payment. Please note, it may take an additional 2-3 business days after your credit is applied for it to post to your account, depending on your credit card company.

Any Manufacturing Defect must be verified by the Manufacturer before OB's Diecast will issue a refund.
OB's Diecast Planes will not accept any returns for refund after 7 days from the date of purchase.

Attention:

Once the Shipper, FedEx, USPS or UPS shows an order as “Delivered” by them, OB's Diecast Planes will not refund any money or reship any order on claims that order was never received, No Exceptions!
You will need to contact the shipper to resolve any disputes in regards to your missing order.