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Please call : 1-830-935-3401 Email : roxyjr1@gvtc.com You must get approval before returning Item You must report any damage at time of delivery Only damaged items will be accepted They must be inspected By USPS First You will be required to return the Item At your expense Before you get a Refund No Refunds on Shipping Costs Only the Items Damaged If you fail to follow the conditions, I can not refund the Items.